™ International Council Of Benchmarking Coordinators™ A Service of The Benchmarking Network, Inc. - linking over 140,000 members and participants for over 16 years. 281-440-5044 for ICOBC Membership & Free Newsletter Mission | Objectives | Membership | Links | Join Association Key Study Areas Upcoming Roundtables This is Not Your Typical Roundtable! The International Council Of Benchmarking Coordinators Roundtable is designed to meet the information needs of benchmarking professionals. The roundtable is designed to capture some of the most creative and innovative processes being explored. The roundtable contains both technical and operational education. You’ll gain insights into the latest trends and innovations and will walk away with specific advice on tools and approaches to improve your processes. The group session includes “peer to peer exchange” of best practices (and sometimes ‘not so’ best practices), information exchange, and a true focus on solutions development. You will leave with real world answers that can be immediately turned into action upon your return to the office. We encourage network building with people who can help you and with whom you can share experiences in order to create a circle of like-minded peers. What You Will Learn Managing Business Processes Leading to Customer Satisfaction and Productivity Improvement Leverage real time insights and best practices Close the loop on customer experience feedback by incorporating customer insights into your service delivery Hot Topics and New Ideas! Suggest topics for group discussion Find out how others get information on a rapid and implementable basis This Roundtable is the Ideal Educational Forum for You The International Council Of Benchmarking Coordinators Roundtable is designed to be most relevant for professionals involved in benchmarking. Attendees, including SVPs, VPs, Directors and Senior Managers, will appreciate our continued commitment to peer to peer learning and exchange and the ability to take real ideas back to your company. Given the depth and breadth of learning opportunities, individuals and group attendees that meet any of the following criteria will also benefit enormously from this program. You have: Responsibility for one or more business processes Multiple supervisors/Team Leaders involved in the process Responsibility for multiple teams within business process arenas Central management responsibility for one or more functions such as quality monitoring, workforce planning, forecasting, budgeting or others Responsibility to implement processes and/or strategies of your organization To receive a full color brochure about this ICOBC roundtable, please contact the ICOBC Director via phone at 281-440-5044 or here for email Current Benchmarking Initiatives Click topic for more info To find out more information: Call (281) 440-5044 or click here for email Additional Benchmarking Resources: Industry Focused Airline Airport Aerospace    • Six Sigma Automotive Banking Biotech Broadcasting Cable And Satellite Television    • Outage Communications Career Pathing Computer Hardware Manufacturing Construction    • Heating, Ventilation, & Air Conditioning Defense    • Six Sigma Electric Utility    • Municipal & Rural Cooperative    • Nuclear Utility    • Outage Communications    • Generation    • Distribution    • Transmission    • Substation Maintenance    • Accounting & Finance    • Contact Center    • Customer Satisfaction    • Human Resources    • Information Systems    • Procurement & Supply Chain    • Shared Services    • Six Sigma    • Utility Managers Energy    • Systems & Technology Federal Credit Unions Financial Services Forest Products Gas    • Contact Center Government    • Federal, State, Municipal Finance Managers    • Corporate and Intergovernmental Security Alliance Government Performance Health Care Health Care Administrators Health Insurance Higher Education Hospitality HVAC Insurance Internet ISP Life Insurance    • Contact Center Lottery Commission Manufacturing Mass Transit Media Mining Mortgage Natural Gas    • Contact Center Newspapers Not For Profit Oil and Gas    • Contact Center Petrochemical Pharmaceutical Pharmaceutical Manufacturing Pharmaceutical Manufacturing Validation Retail Retention Satellite Television    • Outage Communications Securities Skills Replacement Software Sport Succession Planning Telecommunications    • Outage Communications Toll Road Authority Transportation Urban Mass Transit Utility Water Utility    • Contact Center    • Outage Communications Wireless Yellow Pages    Other Sites of Interest Benchmarking Books Benchmarking Careers Benchmarking Coordinators Benchmarking Database Benchmarking Newsletter Benchmarking Reports Benchmarking Roundtables Benchmarking Training Corporate and Intergovernmental Security Alliance Fast Track Benchmarking Knowledge Workers Productivity Forum benchmarking.cc Australia Belgium Canada Finland Germany India Ireland Japan Mexico New Zealand Spain United Kingdom United States   Process Focused 911 Call Center Abandoned Property Management Activity Based Costing Accounting and Finance Accounts Payable Agile Manufacturing Aging Workforce Management Application Development Application Maintenance Asset Tracking B2B B2C Billing Process Management Brand Value Management Budgeting, Planning & Forecasting Capital Asset Management    • Hardware Asset Management    • Software Asset Management Capital Expenditures Clinical Trials Standards Career Pathing Collections Complaint Handling Consumer Products Contact Center Contact Center Customer Satisfaction Contact Center Offshore Outsourcing Contract Management Corporate and Intergovernmental Security Corporate Communications Corporate Cost Reduction Corporate Governance Corporate Planning Corporate Printing Corporate Travel Credit & Collections Culture Integration Currency Strategy Customer Database Customer Intimacy Customer Listening Customer Profitability Customer Relations Strategies Customer Relationship Management Customer Satisfaction Customer Service Data Mining Desktop Support Disease Management Dispute Resolution Distribution & Logistics Disaster Preparedness & Recovery eCommerce E-mail Management Employee Development & Training Employee Profiling Employee Retention Enterprise Continuity Environmental Health & Safety Equal Employment Opportunity Executive Accountability Executive Development Extranet Facilities Facilities & Real Estate Federal, State, Municipal Finance Managers First Call Resolution Fleet Management Global Organization Structure Help Desk Human Resources Information Systems Information Technology Architecture Information Technology Asset Management    • Hardware Asset Management    • Software Asset Management Information Technology Customer Satisfaction Information Technology Facilities Management Information Technology Financial Managers Information Technology Human Resources Information Technology Measurement Information Technology Offshore Outsourcing Information Technology Outsourcing Information Technology Procurement Information Technology Project Management Information Technology Security Information Technology Strategy Development Integrated Voice Response Intellectual Property Internal Auditing Internal I/T Customer Satisfaction Intranet Inventory Management ISO9000, QS9000, ISO14000 IVR Knowledge Management Knowledge Workers Lean Manufacturing Management Development Manufacturing Technology Marketing Mergers Network Security New Service Development Occupational Health & Safety Offshore Outsourcing Order Management Outage Communications Outsourcing Outsourcing - Information Technology Pandemic Flu Payroll Management Pricing Management Policymaking Process Harmonization Procurement and Supply Chain Product Development Project Management Product Verification & Validation Real Estate Relationship Management Regulatory Affairs Remittance Processing Reverse Engineering Costs Risk Management Sales Force Security Server Support Management Service Level Service Recovery Shared Services Shared Services Satisfaction Processes Six Sigma Skills Replacement Small Business Executives Software Certification Statement Processing Strategic Resizing and Restructuring Supplier Cost Succession Planning Tax Policies and Administration Technical Accounting Technology Assessment Technology Manufacturing Telemarketing Transfer Pricing Travel Treasury Management Utility Managers Voice of Customer Workforce Management Privacy Policy All names submitted to this site shall be used expressly for the purpose of networking organization in benchmarking studies. Names are used for this organization and also for the ebenchmarking™ Newsletter. No names submitted to this site are ever sold. If you suspect that others are using this list please call us at 1-888-323-6246. Individual's names are confidential and will not be released. However, a company or organization name may be listed as our member. ©1992-2008 The Benchmarking Network, Inc.   Terms of use H4